This Refund Policy outlines the procedures and guidelines for requesting refunds for products purchased from Gymmer. We strive to provide customer satisfaction and handle refund requests in a fair and efficient manner. Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms of this Refund Policy.

1. Eligibility for Refunds:

1.1 Defective or Damaged Products:

If you receive a defective or damaged product, you may be eligible for a refund. Please contact our customer support within 10 days of receiving the product and provide relevant details, including order information and supporting evidence such as photographs. We will assess the situation and provide instructions on returning the product.

1.2 Incorrect Product or Size:

If you receive an incorrect product or size that differs from what you ordered, please contact our customer support within 10 days of receiving the product. We will guide you through the return process and arrange for the correct product or size to be shipped to you. We will offer shipping cost refund based on case to case basis.

1.3 Unsatisfactory Product:

If you are unsatisfied with your purchase for reasons other than those mentioned above, such as issues with color, style, or fit, we may offer an exchange or store credit on a case-by-case basis. Please contact our customer support within 10 days of receiving the product to discuss your concerns. Please note that return shipping costs may be the responsibility of the customer unless otherwise specified by Gymmer.

 

1. Non-Refundable Items:

The following items are generally non-refundable:

- Sale or clearance items

- Customized or personalized products

- Intimate or hygiene-sensitive items (e.g., underwear, swimwear)

- Gift cards or vouchers

 

1. Return Process:

3.1 Authorization:

Before returning any product, you must obtain authorization from our customer support. Please provide your order details and reason for the return. Unauthorized returns may not be accepted or processed.

3.2 Packaging and Condition:

Returned products must be unused, unworn, and in their original packaging with all tags and labels attached. We reserve the right to refuse a refund or charge a restocking fee if the returned product is not in its original condition.

3.3 Return Shipping:

Unless otherwise specified by Gymmer, customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Gymmer is not responsible for any lost or damaged returned items.

 

1. Refund Process:

 

4.1 Refund Method:

Refunds will be processed using the original payment method used for the purchase. If this is not possible, Gymmer will discuss alternative arrangements with you.

4.2 Timing of Refunds:

Refunds will be initiated within 10 days of receiving the returned product and verifying its condition. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.

 

1. Contact Us:

If you have any questions or need assistance regarding our refund policy, please contact us using the information provided below:

 

Gymmer

171 A, Nataraja layout, 1^st street, 15 Velampalayam PO, Tirupur – 641652, Tamilnadu

Customer care: +917352228222

care(at)gymmer(dot)in

 

Please note that this Refund Policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.

By making a purchase from Gymmer, you acknowledge that you have read, understood, and agreed to this Refund Policy.